Ramazan Akpinar KG, trading as Fasannet
Fasangasse 14, 1030 Vienna, Austria
Commercial Register: FN 643350d, Handelsgericht Wien
UID: ATU81874134
Last updated: March 2026
These General Terms and Conditions apply exclusively to the IT and web design services provided by Ramazan Akpinar KG under the trade name Fasannet (hereinafter "Fasannet"), pursuant to the trade license "Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik" (GISA 39243782).
Ramazan Akpinar KG operates additional business activities (retail, gastronomy, device repair) at the same address. These Terms do not apply to those activities. Any goods or services purchased at the physical store location are subject to separate terms and conditions.
Fasannet provides services exclusively to businesses (B2B). By placing an order, the Client confirms that they are acting on behalf of a business and not as a consumer within the meaning of the Austrian Consumer Protection Act (KSchG).
Deviating terms of the Client are only recognized if Fasannet expressly agrees to them in writing.
The scope of services is defined in the individual proposal or order confirmation. Fasannet provides the following IT services:
These Terms do not cover: retail sales, food and beverages, device repair, money transfer, or any other services offered at the physical store.
The contract is concluded upon written order confirmation by Fasannet or upon commencement of services.
All packages include unlimited design revisions during the design phase (before development begins). Each revision round extends the project timeline accordingly. Once the Client approves the design and development begins, further design changes are subject to additional charges.
Fasannet follows industry best practices for website performance, including page speed, mobile responsiveness, and search engine optimization. However, specific performance metrics (e.g. page load times, Lighthouse scores, search engine rankings) are not guaranteed unless explicitly agreed in writing in the project proposal.
Performance can be affected by factors outside Fasannet's control, including third-party services, hosting environment, content volume, and browser updates.
The Client is responsible for reviewing all content (text, images, legal information) before go-live and confirming its accuracy. After launch, the Client is solely responsible for any content changes made through the admin panel, including compliance with applicable laws (GDPR, copyright, etc.).
Fasannet uses AI-assisted tools (e.g. AI coding assistants, AI image generators) as part of its service delivery. These serve as tools to support efficient project execution.
Fasannet bears full responsibility for the quality and correctness of all deliverables, regardless of which tools were used in their creation.
All prices are net prices plus statutory value added tax (20% VAT), unless otherwise stated.
Payments are due within 14 days of invoice date. Late payments incur interest at 9.2 percentage points above the base rate (per Austrian Commercial Code).
The website will only be launched (moved to the live domain) after full payment has been received. Until then, the work remains on a staging environment under Fasannet's control.
For services to businesses in other EU member states, the Reverse Charge mechanism applies pursuant to Art. 196 of Directive 2006/112/EC. The tax liability shifts to the recipient.
Services to businesses in third countries (e.g. Switzerland) are not subject to Austrian VAT (place of supply in third country per Section 3a para. 6 UStG).
The agreed scope of work is defined in the project proposal. Fasannet delivers exactly what is described in the proposal for the agreed price.
Requests that go beyond the agreed scope (additional pages, features, integrations, or functionality not listed in the proposal) are considered change requests and will be quoted separately. Work on change requests begins only after written approval and, if applicable, additional payment.
Design revisions are unlimited during the design phase. However, revisions that fundamentally change the agreed direction (e.g. a completely new concept after an approved design) may be treated as a change request at Fasannet's discretion.
The Client is obligated to provide all materials, content, and information required for service delivery in a timely manner and in suitable format.
Delays caused by late provision of content or approvals extend the agreed delivery date accordingly.
Upon completion, Fasannet provides the work on a staging environment for review. The Client has 14 business days to review the work and report any defects in writing.
If the Client raises no substantiated objections within this period, the work is deemed accepted. Acceptance triggers the start of the warranty period.
Warranty is governed by Sections 922 to 933b ABGB in conjunction with Section 1167 ABGB (contract for work).
12 months from acceptance (shortened by mutual agreement per Section 933 ABGB).
A defect exists when the deliverable deviates from the agreed scope of work. This includes:
Not a defect:
Per Section 932 ABGB: First, repair. If repair is impossible or unreasonable: price reduction or contract rescission (only for non-minor defects).
Either party may cancel the contract at any time before completion (Section 1168 ABGB).
Fasannet reserves the right to cancel the contract if:
In case of cancellation by Fasannet, the Client receives all completed work (designs, code, assets) up to that point. Fees are calculated based on work performed: if less than 50% of the project is complete, a partial refund of the deposit (proportional to remaining work) will be issued. If 50% or more is complete, no refund is due and the remaining 50% payment is waived.
Every web design package includes one (1) month of free hosting and maintenance after launch.
After the free month, the Client may:
Fasannet's liability is limited to the contract value. Fasannet is only liable for intent and gross negligence. Liability for slight negligence is excluded to the extent permitted by law. Consequential damages and lost profits are excluded.
As part of the hosting/maintenance contract, Fasannet creates daily backups. Liability for data loss is limited to restoration from the last available backup. Fasannet is not liable for data loss caused by force majeure, third-party attacks, or circumstances beyond Fasannet's control.
Copyright of created works (design, code, content) remains with Fasannet until full payment. Upon full payment, exclusive, unlimited usage rights transfer to the Client.
Fasannet retains the right to use the project anonymously as a portfolio reference, unless the Client explicitly objects.
Both parties commit to not disclosing confidential information of the other party to third parties and to use it only for the purposes of contract fulfillment.
Fasannet processes personal data of the Client and, where applicable, the Client's customers as part of service delivery. Processing is carried out in accordance with the GDPR and the Austrian Data Protection Act (DSG).
Where Fasannet acts as a data processor (e.g. accessing customer data in the CMS, data migration, or hosting/maintenance), a separate Data Processing Agreement (DPA) will be concluded pursuant to Art. 28 GDPR.
Details on data processing can be found in our Privacy Policy.
Accessibility compliance (WCAG 2.1 AA per the Austrian Accessibility Act / BaFG) is not included in the standard scope of services unless explicitly agreed. Fasannet offers accessibility as an additional service.
Note: Businesses with 10+ employees or annual turnover above EUR 2 million offering e-commerce services are required to comply with the BaFG.
Neither party is liable for delays or non-performance due to circumstances beyond their control, including natural disasters, pandemics, war, government orders, or failure of essential infrastructure.
For B2B contracts, the applicability of Section 934 ABGB (laesio enormis / rescission for gross disproportion) is excluded by mutual agreement.
Austrian law applies exclusively, excluding the conflict of law rules of the IPRG and the UN Convention on Contracts for the International Sale of Goods (CISG).
Exclusive place of jurisdiction is the competent court in Vienna.
If individual provisions of these Terms are or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that most closely reflects its economic purpose.
Amendments and supplements to these Terms require written form.